Refund policy
Coffee can't be returned, but if something went wrong with your order, we'll make it right case by case.
Coffee and other perishable items
For food safety, we can't accept returned bags of coffee or take back any perishable item, for any reason, including if you received the wrong coffee. Please don't mail coffee back to us.
If something went wrong
If your coffee arrived damaged, stale or different from what you ordered, email us at info@woolylambcoffee.com. Please contact us within 14 days of delivery and within 30 days of the order date. Include:
- Your order number
- A photo of the bag and the outside of the package
- A photo of the shipping label
We review each request individually. Depending on what happened, we may offer a refund (full or partial), store credit or a replacement. You won't need to send the coffee back.
Merchandise and other non-perishable items
You can return unused merch in its original packaging within 30 days of delivery. Email info@woolylambcoffee.com before sending anything back. If we approve the return, we'll reply with return instructions and our return address. Items sent without approval won't be accepted. Return shipping is your cost unless the item arrived damaged or was not what you ordered.
Refunds
Approved refunds go back to your original payment method within 10 business days of approval. Your bank may take a few more days to post it. If you haven't seen it after 15 business days, email us.
Order changes and cancellations
Email us as soon as possible if you need to change or cancel an order. We can't cancel once your coffee has been roasted and packed or your order has shipped.
Subscriptions
Cancelling a subscription stops future orders. It doesn't refund orders that have already shipped. Those fall under this policy. See our subscription policy for how to skip, pause or cancel.
Contact
info@woolylambcoffee.com