Shipping policy

We ship freshly roasted coffee by USPS to addresses in the continental United States and Washington, DC.

Where we ship

We ship to all 48 contiguous states and DC, including PO Boxes. We don't currently ship to Alaska, Hawaii, US territories or military addresses (APO/FPO/DPO).

How we ship

All orders ship by USPS with tracking. We'll email your tracking number as soon as your order ships.

Freshly roasted, small-batch

We roast in small batches each week, so we ship once your coffee is roasted and packed. Timing depends on our roast schedule and on stock, so we don't promise a specific ship date. If you have a deadline, such as a gift, email us before ordering and we'll tell you what's realistic.

Shipping costs

Shipping is free on orders of $40 or more. For smaller orders, the shipping cost is shown at checkout before you pay.

Delivery times

Once your order ships, delivery time depends on USPS and your location. At checkout you may see an estimated delivery date. It's an estimate, not a guarantee, and actual delivery depends on our roast schedule and USPS. We can't control carrier delays, weather or holiday volume.

Address errors

Please check your shipping address at checkout. We can't redirect a package once it has shipped. If an order is returned to us because of an incorrect or incomplete address, we can reship it once you cover the shipping cost.

Lost, delayed or damaged packages

If your tracking shows delivered but you don't have your package, or your order arrives damaged, email info@woolylambcoffee.com. Please do so within 14 days of delivery, or within 30 days of the order date if it never arrived. We'll look into it with you and make it right case by case. See our refund policy for what we'll need from you.

Taxes

Applicable sales tax is calculated at checkout.

Questions

info@woolylambcoffee.com